Privacy Policy
Last updated: 2025-10-29
1. Introduction
Agent Profit Calculator, LLC ("we", "us") operates Customer Value Calculator ("Agent Profit Calculator"). This Privacy Policy explains how we collect, use, and protect information when you use our Service.
2. Information We Collect
Account Information
- Email address (for authentication and communication)
- Name (optional, for personalization)
- Payment information (processed securely through Stripe)
Business Metrics
- Aggregated business metrics you input (premiums, commissions, ratios)
- Calculation preferences and saved scenarios
- Usage patterns and feature interactions
Technical Information
- Browser type and version
- IP address (for security and fraud prevention)
- Device information
- Log data and analytics
3. What We DON'T Collect
⚠️ Prohibited Data:
- Customer PII (names, addresses, policy numbers, SSNs)
- NPI under GLBA (individual financial information)
- Carrier trade secrets or confidential materials
- Individual customer-level data
The Service is designed for aggregated metrics only. If you accidentally submit prohibited data, contact us immediately at privacy@agentprofitcalculator.com for remediation.
4. How We Use Information
- To provide and improve the Service
- To process payments and manage subscriptions
- To send service-related communications
- To provide customer support
- To detect and prevent fraud or abuse
- To comply with legal obligations
- To develop new features (using aggregated, anonymized data)
5. Information Sharing
We do not sell or rent your information. We may share information only:
- With service providers: Who help us operate the Service (e.g., hosting, payment processing)
- For legal reasons: If required by law or to protect rights and safety
- In business transfers: If we merge with or are acquired by another company
- With your consent: When you explicitly agree to sharing
6. Data Security
We implement reasonable security measures including:
- Encryption in transit (HTTPS/TLS)
- Encryption at rest for sensitive data
- Access controls and authentication
- Regular security assessments
- Secure payment processing through PCI-compliant providers
However, no system is 100% secure. You are responsible for maintaining the security of your account credentials.
7. Your Rights and Choices
Access and Correction
You can access and update your account information through your dashboard settings.
Data Export
You can export your calculation data at any time through the dashboard.
Account Deletion
You can request account deletion by emailing privacy@agentprofitcalculator.com. We'll delete your account data within 30 days, except where retention is required by law.
Marketing Communications
You can opt-out of marketing emails using the unsubscribe link in any marketing message.
8. Cookies and Tracking
We use cookies and similar technologies for:
- Authentication and security
- Remembering preferences
- Analytics (understanding usage patterns)
You can control cookies through your browser settings, but some features may not work properly without them.
9. Third-Party Services
We integrate with these third-party services:
- Firebase (Google): Authentication and database
- Stripe: Payment processing
- Vercel: Hosting and deployment
These services have their own privacy policies. We encourage you to review them.
10. Data Retention
We retain your account information for as long as your account is active. After account deletion, we may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, resolving disputes).
11. Children's Privacy
The Service is not intended for children under 18. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it promptly.
12. International Users
The Service is operated from the United States. If you use the Service from outside the U.S., your information will be transferred to and processed in the U.S. By using the Service, you consent to this transfer.
13. California Privacy Rights
California residents have additional rights under the CCPA, including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of sales (we do not sell personal information). To exercise these rights, contact privacy@agentprofitcalculator.com.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We'll notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance.
15. Contact Us
For privacy questions or concerns:
Email: privacy@agentprofitcalculator.com
General: support@agentprofitcalculator.com
Agent Profit Calculator, LLC
Portland, Oregon